Empower Business With AI Live Chat For Shopping Guidance & Customer service
Managing all your shops on one platform
All products aim to help you boost your sales
ShopMate
5-minute
communicationrate
3.4% 
97.8%
Buyer message rate
9.9% 57.1%
Order recovery rate
10.9% 68.7%
ShopDesk
- Unified messaging hub
- Instant AI responses
- Efficient message routing
- Sales optimization through order management
- Performance insights for agents
Livechat - Service Hosting
Live chat service hosting (Livechat SH) is a leading Al- powered global e-commerce customer service outsourcirng provider. Our proprietary service system, 3 WIN, is engineered to integrate multi-platform data, streamline knowledge management, and deploy intelligent Al-driven interactions that elevate global customer service efficiency. Our e-commerce support is powered by a globally distributed team working across multiple time zones. With an tiered employment model and a focus on driving sales, our 24/7 high-quality hosting services are tailored to meet the diverse demands of global businesses. This approach ensures consistent customer satisfaction and operational excellence across all channels.
More intimate service, waiting for you to "unlock"
1 V 1 service
7 x 24 hours support
Support for localization
The voice of the customer
Shopify
Sarah Johnso
E-commerce Manager
This AI chatbot has been a game changer for my online store! As a busy owner, having a reliable solution that operates 24/7 is invaluable. It efficiently answers customer inquiries, and the integration with our existing knowledge base means instant access to information. This has saved us time and improved overall customer satisfaction!
TikTok
Michael Lee
Digital Marketing Specialist
I can’t recommend this chatbot enough! It seamlessly combines AI capabilities with live chat, allowing customers to get immediate answers without us needing to be online all the time. This tool has significantly enhanced our customer service, making it easy for shoppers to find what they need whenever they want. A must-have for any busy store owner!
WordPress
Emily Chen
Operations Director
Using this AI solution has transformed how we engage with our customers. It’s the perfect tool for business owners requiring around-the-clock assistance. The AI’s ability to leverage our knowledge empowers customers to resolve questions independently, greatly reducing our workload. This innovative tool has increased our efficiency and kept our customers happy!
Ethan Turner
IT Manager
Adopting this AI solution has streamlined our internal communications. The AI’s smart scheduling and task management features have saved us countless hours. It helps our team stay organized and on track, ensuring that projects are completed efficiently. This tool has become indispensable for our daily operations, enhancing collaboration across departments!
Zendesk
Sophia Thompson
Customer Service Lead
This AI tool has completely changed our customer service approach. Its ability to handle inquiries 24/7 means our team can focus on more complex issues while the AI manages routine questions. The seamless integration with our existing systems has made the transition smooth. Our response times have improved dramatically, leading to higher customer satisfaction!
Tiktok
Noah Parker
Marketing Manager
I’ve been using Shopdesk for a bit now, and I think it’s super easy to use, really handy for managing data, spot-on with translations, and the automatic replies are quick and hassle-free.
Shopee
Mia Clark
Sales Executive
Shopdesk is a really powerful and practical customer service communication platform that makes it easy for me to manage multiple clubs and chat with customers through different media channels, helping boost their satisfaction and loyalty.
