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In the fast - paced world of e - commerce, providing efficient customer support is essential for success. Automating e - commerce support using knowledge bases and Artificial Intelligence (AI) is becoming increasingly popular. This combination offers numerous benefits that can transform the way businesses interact with their customers.

omnichannel marketing has become a crucial strategy for businesses to reach and engage customers. And the transformative power of AI and machine learning is taking omnichannel marketing to a whole new level.

In the world of marketing, omnichannel marketing and multichannel marketing are two strategies that are often discussed. Although they both involve the use of multiple channels, there are significant differences between them.

In today's digital age, omnichannel marketing has become a crucial strategy for businesses. Let's explore how it works, why it matters, and look at some real-world examples.