10 core BPO operation centers and call centers, strategically located around the globe, enable the company to serve over 100 cities worldwide and support more than 60 languages, including Arabic, Southeast Asian languages, and European minority languages.
ApexAI Customer Outsourcing Services
Costs reduced by 68%,15s response time, and 100% real-time quality inspection.The company has 20 years of experience,10 global service centers, supports 60 languages, and serves over 30 industries.
Gloabal Customer Outsourcing Services With AI
At the intersection of human expertise and AI innovation, we redefine global customer service outsourcing. Our intelligent CX solutions combine 20 years of operational mastery with proprietary AI technology to simplify workflows across cultures. We help brands transcend language barriers and deliver operational excellence and authentic customer connections worldwide.
10-15 second responses with 100% real-time quality inspection and improvements.
AI Deep Enhancement Services
Covers phone, online, and social media in 60+ languages, handling 100,000+ conversations daily.
Omni-channel Multilingual Support
Experienced team with over 5 years of experience and training under 3 days.
Efficient Operational System
300% instant expansion and 7-day project launches.
Flexible Capacity
Licensed operations with GDPR, PDPA, HIPAA certifications and encryption.
Compliance & Security
Real-time dashboards and weekly improvement plans with dedicated managers
Service Optimization
60+
Language services
ADVANTAGE
We have great Advantages in the Industry
26%
Reducing costs by 26%
24/7
24/7 AI + human support 10-15s response
60+
10 Global Service Centers supports 60+ languages
20year
Industry Experience
Data Security
Certification and Compliance
Possessing certifications such as ISO 27001, PCI DSS, and SOC 2 to ensure information security management and data protection.
Monitoring and Security Facilities
24/7 CCTV surveillance covering entrances and production areas, providing real-time monitoring of potential risks. Security personnel stationed at the building entrance and conducting patrols in the surrounding area.
Visitor Manage and Access Control
Fingerprint recognition at the building entrance to restrict access to production areas.
Data Protection and Storage
Implementation of a paperless office policy, prohibiting personal electronic devices (storage lockers provided). The server room is a restricted area, strictly enforcing GDPR data protection regulations.
ApexAI for Outsourced Customer Service
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Top FAQs About Us
What is the fully managed customer service?
The fully managed service integrates AI intelligent system, professional human team and full-process management, providing a complete solution covering from customer service reception, knowledge management, quality inspection training to data insight. Compared with traditional outsourcing, we achieve a very high intelligent resolution rate through AI technology, and offer real-time data dashboards and in-depth operational analysis.
Which e-commerce platforms do you support?
We support mainstream platforms such as Amazon, Shopee, Lazada, and TikTok Shop. Meanwhile, we can connect with independent websites (such as Shopify/WooCommerce) and social media channels (such as WhatsApp/Instagram). If you have an independent website or a self-built e-commerce platform, you are all supported to integrate our AI products and services.
How to integrate with our order/inventory system?
Provide standard API interfaces and support data integration with Shopify, ERP systems, etc. within 48 hours. All sensitive data is transmitted through AES-256 encryption, in compliance with GDPR and PCI DSS standards.
How can we ensure the accuracy of responses from AI customer service?
We adopt a three-layer guarantee mechanism: 1) The dynamic knowledge base is updated automatically every hour. 2) Real-time monitoring of AI conversations by manual quality inspection. 3) Automatic transfer to manual handling in case of disputed scenarios. Currently, the accuracy rate of key issues has reached 98.7%.
Can one see the real-time working data of the customer service staff?
Offer exclusive data dashboard that includes over 20 core indicators such as real-time response speed, conversation transition rate, customer satisfaction (CSAT). Support multi-dimensional data drilling and automatic report generation.
How can we ensure that customer service staff can understand the features of our products?
Implement the "Three-stage Training System": 1) Product Knowledge Examination 2) AI Simulation Buyer Test 3) Real Conversation Learning. New customer service staff must pass 100+ scenario tests before starting their position.
What is the charging model?
Offer flexible solutions: Pricing can be based on hourly rate, number of seats, consultation volume, etc. Compared with traditional outsourcing, it can reduce costs by 40% or more.
How long does it take to start the service?
The standard online launch cycle is 5 working days, which includes: 1 day for system integration + 2 days for knowledge base configuration + 2 days for testing and verification. In case of emergency, a 72-hour rapid deployment channel can be activated.
How to ensure data security?
We can achieve this through: 1) SOC2 Type II certification; 2) Data isolation storage (optional in AWS/GCP regions); 3) Dynamic permission management; 4) Annual penetration testing. NDAs and DPAs can be signed.
Is it possible to terminate the contract halfway if the service is unsatisfactory?
We commit to "zero-risk cooperation": 1) The first month is a trial period, allowing for unconditional termination; 2) During the contract period, there are five service quality milestones set. Failure to meet the standards will automatically trigger the compensation clause; 3) Seamless handover support will be provided.
Visit us
60 PAYA LEBAR ROAD ,#11-53 ,PAYA LEBAR SQUARE,SINGAPORE
Email Us
3win@3win.ai
Call Us
400- 028-8810