Email Support Outsourcing: Why it Matters with Examples
Are you drowning in a sea of emails, struggling to keep up with customer inquiries while juggling other trivial business tasks? If so, you’re not
March 18, 2025
Molly Palmer
Hi, I'm Molly Palmer, a marketing manager in e-commerce, has been immersed in the cross-border e-commerce realm for over a decade. I've led teams to collaborate with suppliers worldwide, ensuring quality product sourcing. I've mastered various marketing strategies, from social media campaigns to email marketing, driving significant traffic and boosting sales by an average of 30% annually. Also, by constantly optimizing customer service, we've achieved a high customer satisfaction rate above 90%. Through adapting to ever-changing market trends and regulations, I've steered our business to thrive in this highly competitive field.
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24/7 Live Chat Outsourcing: Your Win-win Partner
In fierce e-business live chat field, live chat has become an essential tool for providing instant customer support and enhancing user experience. However, managing live
March 18, 2025
Offshore Contact Center: How It Can Change Your Business
In today’s competitive cross-border e-commerce, offshore contact centers has emerged as a strategic solution for companies seeking to optimize their customer service operations while managing
March 16, 2025
What Is Global Customer Service?[Complete Guide]
In the competitive e-commerce, where markets are increasingly interconnected, the role of global customer service has become more critical than ever. As companies strive to
March 16, 2025
Multilingual Call Center: Why You Need It in 2025
In today’s globalized business landscape, the importance of multilingual call centers cannot be overstated. As companies expand their reach across international borders, the ability to
March 15, 2025
Contact Center Outsourcing: The Ultimate Guide for Beginners
In the fast-paced business landscape of today, where seamless communication with customers is the cornerstone of success, Contact Center Outsourcing has emerged as a strategic
March 15, 2025
Help Desk Outsourcing: Things You Need to Know
In the complex and fast-paced digital business, where customer queries can arise at any moment, the seamless operation of a help desk outsourcing is an
March 14, 2025
Call Center Outsourcing: A Comprehensive Guide in 2025
In today’s hyper-competitive business world, companies are constantly on the lookout for ways to optimize costs, enhance service quality, and gain a competitive edge. One
March 14, 2025
Manus AI Team Partners with Alibaba’s Qwen to Further Promote AI Integration
On 11st March, Manus AI team announced an agreement with Alibaba’s Qwen to reach a strategic partnership. Backed by Chinese E-commerce giant company Alibaba, Manus
March 12, 2025
Manus AI: Revolutionizing Customer Experience with Autonomous Agents
Modern customers expect instant, personalized support across multiple channels. 75% of consumers want more human interaction in customer service, a gap that Manus AI uniquely
March 11, 2025