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Chatbots

What Makes You Continuously Use Chatbot Services? 

Molly

Chatbots, Customer Service

The Effect of Implementing Chatbot Customer Service on Stock Returns

Molly

Chatbots, Customer Service

Increasing Customer Service Efficiency through Chatbot

Molly

Chatbots

Determinants of Customer Satisfaction in Chatbot Use

Molly

Chatbots

Chatbot as a New Business Communication Tool: The Case of Shopmate

Molly

Chatbots

Chatbot for SMEs: Integrating customer and business owner perspectives

Molly

Chatbots, Customer Service

What Makes Users Trust a Chatbot for Customer Service?

Molly

Chatbots

Shopmate: An Intelligent Tool for Improving Sales

Molly

Chatbots

The Design and Implementation of Shopmate, an Empirical Sales Chatbot

Molly