How to Add Live Chat to Your WordPress Website?Step by Step

Table of Contents

Updated:December 25, 2024

Tidio Live Chat is a great tool for enhancing customer communication on your WordPress website. In this article, we’ll walk you through the step-by-step process of adding it to your site. Let’s get started!

I. Sign Up for Tidio Account

  1. Visit the Tidio Website
    • Open your web browser and go to the official Tidio website.
    • Look for the “Sign Up” or “Get Started” button on the homepage.
  2. Create Your Account
    • Fill in your basic information like your email address, password, and choose a suitable username.
    • Confirm your details and complete the registration process. You may need to verify your email address.

II. Install the Tidio WordPress Plugin

  1. Log in to Your WordPress Dashboard
    • Enter your WordPress website’s admin credentials to access the dashboard.
    • Navigate to the “Plugins” section usually found on the left sidebar.
  2. Search for the Tidio Plugin
    • In the “Plugins” area, click on the “Add New” button.
    • Use the search bar and type in “Tidio Live Chat”.
  3. Install and Activate the Plugin
    • Once you find the Tidio plugin in the search results, click on the “Install Now” button next to it.
    • After installation is complete, click on the “Activate” button to enable the plugin on your WordPress site.

III. Connect Your Tidio Account to WordPress

  1. Go to Tidio Settings in WordPress
    • On the left sidebar of your WordPress dashboard, find the “Tidio” option under the settings or plugins section (it might vary slightly depending on your setup).
    • Click on it to open the Tidio settings page.
  2. Enter Your Tidio Credentials
    • You’ll see fields to enter the email address and password you used to sign up for your Tidio account.
    • Input the details correctly and click on the “Connect” or “Login” button.
  3. Verify the Connection
    • Wait for a moment as the system tries to connect your WordPress site to your Tidio account.
    • If successful, you’ll see a confirmation message indicating that the connection has been established.

IV. Customize the Tidio Live Chat Widget

  1. Access the Widget Customization Options
    • In the Tidio settings within WordPress or through your Tidio account dashboard (you can access it via a link provided), look for the “Widget” or “Appearance” section.
    • Click on it to start customizing the chat widget’s look.
  2. Change the Appearance
    • You can modify aspects like the color scheme to match your website’s branding.
    • Adjust the position of the chat widget on the page (e.g., bottom right corner or floating).
  3. Set Up Pre-Chat and Post-Chat Forms
    • Customize the pre-chat form to ask visitors relevant questions before starting a chat (like their name or email).
    • Design the post-chat form to collect feedback or offer additional resources after the chat ends.

V. Test the Tidio Live Chat

  1. Open Your Website as a Visitor
    • Log out of your WordPress admin account and open your website in a new browser tab or window.
    • Navigate through different pages to see if the Tidio Live Chat widget appears as expected.
  2. Initiate a Chat
    • Click on the chat widget to open it and try sending a test message.
    • Check if you receive the message in your Tidio dashboard and if the response functionality works properly.

By following these steps, you can successfully add and customize Tidio Live Chat to your WordPress website. This will help you improve customer interaction and provide better support. Regularly check and update the settings as per your evolving business needs to make the most of this live chat solution.

AI chatbots? ✅
Omnichannel support? ✅
BPO services? ✅
That’s 3WIN — your all-in-one eCommerce solution.

News

10 Best WordPress Performance Optimization Plugins 2025

Best AI Tools for Ecommerce SEO in 2025

Top 10 Quick Commerce Companies in India [Updated 2025]

India Quick Commerce: Blinkit’s Leading Market Share in 2025

DHL Halts Shipments Over $800 to the US: How Customs Changes Impact Global Logistics

How to Create a Website for Online Sales: A Beginner’s Guide to Achieving Financial Independence

Official Events

ShopMate

Add an AI Customer Service Bot to Your Website

Related articles

How to Create Engaging TikTok Ads: Proven Best Practices for Maximum Impact

TikTok’s 1.56 billion active users spend average 95 minutes daily consuming authentic and fast-paced contents. To cut through this dynamic environment, brands must adopt platform-specific strategies that differ fundamentally from traditional social media advertising approaches. Backed by TikTok Creative Insights, we present data-driven best practices refined through analysis of 2,000+

Lingchat: Intelligent Omni-channel Customer Service Software

Can’t handle inquiries from customers instantaneously? Inconvenient to switch one platform after another? Inefficient to manage customer service? Here, Lingchat helps you to improve your customer service, manage all platforms on one software and auto-generate summaries, to-do items and quality inspection. What is Lingchat? LingChat, an AI-powered customer service platform,

E-Commerce Translations: Overcoming Cultural and Linguistic Challenges

In the expansive realm of e - commerce, reaching a global audience is a powerful way to boost sales and expand business horizons. However, this journey is fraught with cultural and linguistic challenges that, if not overcome, can impede the success of product translations. Understanding these challenges and implementing effective