Lingchat Aggregated Reception Assistant
Omnichannel Inbox × Zero Migration × 2X Efficiency
It enables one-click aggregated management across platforms and multiple stores. With low latency in message sending and receiving, it can improve the efficiency of customer service reception and help you enhance user satisfaction.
- Cross-platform Multi-site Aggregation
- AI Assistance
- Efficient reception
* Get a reward of $500
Cross-platform Message Aggregation
It integrates messages from multiple platforms and sites such as Lazada, Shopee, TikTok and Whatsapp, and has an overview
of the whole situation with just one list, eliminating the risk of missing replies.
The conversation list supports personalized reception sorting. Messages from key platforms and important stores are
preferentially displayed, ensuring that important customer information can receive immediate attention.
AI Intelligent Assistance
AI-generated summaries, to-do items, and quality inspection labels are automatically generated, enabling customer service
representatives to work efficiently
AI-generated summaries
AI-generated To-do Items
AI Quality Inspection
Efficient and Flexible Operation
The message sending and receiving page integrates the native message sending and receiving functions of various stores/
platforms, ensuring low latency during message transmission. At the same time, customer service representatives can maintain
their accustomed operation patterns.
Customer service representatives can quickly switch to the oldest unread message using shortcut keys, and effortlessly adjust
the conversation window up and down, saving both time and effort.
Lingchat
Fill in the Seed User Form,Submit the application to become an official seed user and
Get a reward of $500
User Case
Southeast Asian E-commerce Platform
Pain Points:In the traditional model, a single customer service staff is responsible for multiple stores. They spend 1.5 hours each day switching between stores. The delayed response has led to a high churn rate of highly prospective customers, which reaches as high as 15%, and the customer satisfaction rate stands at only 65%.
After A Comprehensive Experience with Lingchat
Messages from multiple platforms can be comprehensively monitored on a single screen, eliminating the risk of missing any replies. AI intelligent assistance automatically generates summaries, to-do items, and quality inspection labels, boosting work efficiency by 25%. The operation with shortcut keys increases the response speed by 40%, and the average response time is reduced to less than 1 minute.
Clothing E-commerce Company
Pain Points:As clothing is a fast-moving consumer good, customer loyalty is relatively low. A single customer service representative often has to manage multiple online stores simultaneously, which may be distributed on different e-commerce platforms, such as Amazon, Shopee, etc. When confronted with a substantial volume of inquiries, response delays are highly likely to occur, which consequently leads to a significant loss of customers.
After A Comprehensive Experience with Lingchat
The efficiency of customer service has increased by 50%, customer satisfaction has soared to 90%, and the repurchase rate has also gone up by 20%. The person in charge commented, "Lingchat has freed us from the cumbersome task of switching between stores. There has been a substantial leap in both the efficiency and service quality of customer service. Customer satisfaction has skyrocketed, and the monthly cost of customer loss has been reduced to RMB 20,000. It has truly enabled us to transform into a highly efficient customer service operation." Lingchat has not only addressed the management pain points but also provided a powerful driving force for the growth of our enterprise.
Financial Technology Company
Pain Points:In the field of fintech, the volume of consultations regarding wealth management and credit fluctuates greatly. When there are changes in the market conditions or the introduction of popular products, the volume of consultations will surge exponentially. This poses a great challenge in terms of allocating customer service agent resources effectively, and it becomes arduous to discern the genuine intentions of customers.
After A Comprehensive Experience with Lingchat
After introducing the AI-generated summaries and quality inspection functions of the aggregated reception assistant, the flexibility in allocating customer service agent resources has been significantly enhanced. When the peak of consultation volume hits, the system can respond quickly and allocate tasks in a rational manner, effectively eliminating the time lag associated with manual allocation. Statistics show that the efficiency of customer service representatives in handling consultations has increased by 40%, and the time required for compliance audits has been reduced by 60%.
Market data
Manage multiple platforms and stores simultaneously to enhance the customer
consultation experience and conversion rate in a one-stop manner.
94% improvement in the timely response rate
100% increase in the consultation conversion rate
5-fold increase in comprehensive labor efficiency
Security Assurance
Set up a permission management channel to ensure data security
Possess officially certified capabilities, ensuring the secure and stable transmission of messages
Conduct regular security assessments and rectify software vulnerabilities
Performance Requirements
Currently supports Windows systems only
8GB of RAM
It can support aggregating up to 10 stores or platforms.
Enable virtual memory based on a solid-state drive: It can support aggregating up to 15 stores or platforms.
16GB of RAM
It can support aggregating up to 20 stores or platforms.
Enable virtual memory based on a solid-state drive: It can support aggregating up to 30 stores or platforms.
LingChat
Free Trial
Enjoy a 14-day free trial without any cost. There is no need for any commitment.
Embark on your intelligent reception journey right now!
Flexible Subscription
For only $15 per month, you can enjoy a comprehensive AI aggregated reception service. Whether it's managing multiple platforms, engaging in intelligent conversations, or optimizing the customer experience, we provide you with one-stop solutions to ensure the efficient operation of your business.