ApexAI Customer Outsourcing Services
24/7 Omni-channel Support | 60+ Languages | Seamless Sales Conversion
AI+Human Synergy
Smart Response | Real-Time Translation | Data-Driven Insights
Full Managed
Expert Teams | Global Compliance | Cost Efficiency
Global One-Stop Fully Managed Customer Service
AI Deep Enhancement Service
10-15 seconds rapid response (industry average is minute-level)
100% real-time quality inspection and closed-loop improvement
Industry-specific custom model offered after 1 year of partnership (integrating customer-specific knowledge base)
Omni-Channel Multilingual Support
Full coverage of phone, online, and social media channels
60+ languages supported (including Southeast Asian languages)
Daily handling capacity of over 100,000 conversations
Flexible Capacity
300% instant expansion for sudden traffic
New projects launched within 7 days
1-hour response mechanism for urgent needs
Efficient Operation System
Veteran operation team (average of 5+ years of industry experience)
Customer service staff training period ≤3 days
Service price 15-20% lower than market average
Compliance and Security
Locally licensed and compliant operations
Full certification of GDPR/PDPA/HIPAA
Triple-encrypted storage for service data
Continuous Service Optimization
Real-time multi-dimensional data dashboard (conversion rate/response time/NPS)
Weekly service improvement plans delivered
Dedicated customer success manager for full-process follow-up
Full Service Product
10,000+ Agents
Continuously expanding agents
8+ Global Service Centers
Worldwide coverage
65+ Languages Supported
Multilingual communication capabilities
20 Years of Expertise
In the customer service industry
30+ Industries
End-to-end customer operations support
Collaboration Case
Customer Case
Information and Communication Technology
Industry Pain Points: Different regions vary in network infrastructure. In scenarios like phone and on-site services, it is no easy task to guarantee collaboration and efficiency. Additionally, the service delivery process needs to manage and store a large volume of customer data, making data privacy a persistent challenge.
3Win Results
Rapid response efficiency improved by 90% and the actual achievement rate of service level agreements reached 96%; through systematic optimization of the technical support process and a strict personnel selection testing system, customer service efficiency and security was enhanced.
Mechanical Manufacturing
Industry Pain Points: To build a one-stop industrial electronic platform to integrate such digital services as EDA, PCB procurement, and PCBA production, challenges like technique transfer, data flow, and system compatibility must be solved. Simultaneously, due to differences in local network infrastructure, communication environment and linguistic culture, it's difficult to address the localization of technical customer service support.
3Win Results
By outsourcing technical customer service operations, we systematically tackled global support challenges for complex inquiries in the electronic manufacturing industry (such as PCB production and 3D printing).
Heating Equipment
Industry Pain Points: The Philippines' geography leads to fragmented logistics and different levels of third-party service providers. 48% of installation disputes failed to coordinate multiple parties.
3Win Results
47% regional installation complaint rates was reduced and service response time was improved to 2.8 hours.
Apparel/Fast Fashion
Industry Pain Points: Fast-moving consumer goods (FMCG) apparel brands boost many SKUs, quick product roll-out, and numerous and jumbled knowledge bases, complicating customer service and leading to team instability. Service satisfaction rates have plummeted to as low as 50%.
3Win Results
Response time and service quality improved simultaneously， resulting in satisfaction rates a surge to 90%.
Holiday Economy
Industry Pain Points:The Philippines experiences a dense holiday marketing cycle (the Christmas season lasts up to 4 months), making it challenging for traditional BPO companies to manage tenfold traffic fluctuations.
3Win Results
3Win ensured stable service during the major promotional periods, reducing complaint rates by 20%, and achieving industry-leading performance with all store metrics.
Home Appliance Industry
Industry Pain Points: Southeast Asian market differs significantly in consumer perception, making it challenging for traditional sales models to break cultural barriers.
3Win Results
3Win will build s team of top-performing sales customer service for your company, having achieved an average of over 98% of key performance indicators (KPIs) for several years.
Customer Reviews
Southeast Asian E-commerce Company
During a promotion, our store experienced a sudden traffic surge at 3 AM. 3Win smart ticketing system allocated resources within 1 hour, while Thai, Vietnamese, and Indonesian customer service maintained over 98% online availability. This significantly boosted our customer satisfaction and retained clients who might have left due to delayed responses. We’re confident that with 3Win, every future promotion will be a breeze.
European Healthcare Company
As a healthcare data service platform requiring strict GDPR compliance, we prioritize regulatory adherence and response efficiency. 3Win customer service team provides HIPAA/GDPR dual-certified safeguards, with their AI quality inspection system achieving a 99.6% success rate in real-time sensitive word interception. Their service response speed is 40% faster than local German providers, and combined with the team's professional support, our hotline has gained widespread recognition from consumers. Thank you, 3Win!
U.S. Software Company
Our previous efforts in outsourcing customer service fell short in terms of optimization. However, partnering with 3Win changed the game entirely. Their real-time multi-dimensional data dashboard clearly displays key indicators like conversion rates, response times, and NPS, enabling continuous service quality improvements. With 3Win’s support, our team now seamlessly handles hotline, live chat, and email services. Choosing 3Win was the right decision.
Data Security
FAQ
The fully managed service integrates AI intelligent system, professional human team and full-process management, providing a complete solution covering from customer service reception, knowledge management, quality inspection training to data insight. Compared with traditional outsourcing, we achieve a very high intelligent resolution rate through AI technology, and offer real-time data dashboards and in-depth operational analysis.
We support mainstream platforms such as Amazon, Shopee, Lazada, and TikTok Shop. Meanwhile, we can connect with independent websites (such as Shopify/WooCommerce) and social media channels (such as WhatsApp/Instagram). If you have an independent website or a self-built e-commerce platform, you are all supported to integrate our AI products and services.
Provide standard API interfaces and support data integration with Shopify, ERP systems, etc. within 48 hours. All sensitive data is transmitted through AES-256 encryption, in compliance with GDPR and PCI DSS standards.
We adopt a three-layer guarantee mechanism: 1) The dynamic knowledge base is updated automatically every hour. 2) Real-time monitoring of AI conversations by manual quality inspection. 3) Automatic transfer to manual handling in case of disputed scenarios. Currently, the accuracy rate of key issues has reached 98.7%.
Offer exclusive data dashboard that includes over 20 core indicators such as real-time response speed, conversation transition rate, customer satisfaction (CSAT). Support multi-dimensional data drilling and automatic report generation.
Implement the “Three-stage Training System”: 1) Product Knowledge Examination 2) AI Simulation Buyer Test 3) Real Conversation Learning. New customer service staff must pass 100+ scenario tests before starting their position.
Offer flexible solutions: Pricing can be based on hourly rate, number of seats, consultation volume, etc. Compared with traditional outsourcing, it can reduce costs by 40% or more.
The standard online launch cycle is 5 working days, which includes: 1 day for system integration + 2 days for knowledge base configuration + 2 days for testing and verification. In case of emergency, a 72-hour rapid deployment channel can be activated.
We can achieve this through: 1) SOC2 Type II certification; 2) Data isolation storage (optional in AWS/GCP regions); 3) Dynamic permission management; 4) Annual penetration testing. NDAs and DPAs can be signed.
We commit to “zero-risk cooperation”: 1) The first month is a trial period, allowing for unconditional termination; 2) During the contract period, there are five service quality milestones set. Failure to meet the standards will automatically trigger the compensation clause; 3) Seamless handover support will be provided.
Cooperation Process
Contact
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