ApexAI Customer Outsourcing Services
24/7 Omni-channel Support | 60+ Languages | Seamless Sales Conversion
AI+Human Synergy
Smart Response | Real-Time Translation | Data-Driven Insights
Full Managed
Expert Teams | Global Compliance | Cost Efficiency
Global One-Stop Fully Managed Customer Service
AI Deep Enhancement Service
10-15 seconds rapid response (industry average is minute-level)
100% real-time quality inspection and closed-loop improvement
Industry-specific custom model offered after 1 year of partnership (integrating customer-specific knowledge base)
Omni-Channel Multilingual Support
Full coverage of phone, online, and social media channels
60+ languages supported (including Southeast Asian languages)
Daily handling capacity of over 100,000 conversations
Flexible Capacity
300% instant expansion for sudden traffic
New projects launched within 7 days
1-hour response mechanism for urgent needs
Efficient Operation System
Veteran operation team (average of 5+ years of industry experience)
Customer service staff training period ≤3 days
Service price 15-20% lower than market average
Compliance and Security
Locally licensed and compliant operations
Full certification of GDPR/PDPA/HIPAA
Triple-encrypted storage for service data
Continuous Service Optimization
Real-time multi-dimensional data dashboard (conversion rate/response time/NPS)
Weekly service improvement plans delivered
Dedicated customer success manager for full-process follow-up
Full Service Product
10,000+ Agents
Continuously expanding agents
8+ Global Service Centers
Worldwide coverage
65+ Languages Supported
Multilingual communication capabilities
20 Years of Expertise
In the customer service industry
30+ Industries
End-to-end customer operations support
Collaboration Case
Customer Case
Kitchen Appliances
Industry Pain Points:The high-end kitchen appliance market in the Philippines is showing a trend of consumer stratification. High-net-worth users have a strong demand for personalized services. However, local service teams generally lack a repository of multi-scenario sales scripts and a training system for high-end products.
3Win Solution
By using AI-based sales scripts and a multi-language service platform, seamless switching between English, Filipino, and Chinese is achieved. A "scenario-based demand mining model" is built for product suites, resulting in a 35% increase in average order value.
Gas Water Heaters
Industry Pain Points:The geographical characteristics of the Philippines' islands lead to fragmented logistics. The capabilities of third-party service providers vary greatly. 48% of installation disputes stem from the failure of coordination among multiple parties.
3Win Solution
Leveraging domestic work order collaboration experience to solve the island logistics challenges; establishing a three-way call mechanism (customer service + installer + consumer), resulting in a 47% reduction in regional installation complaint rates and an improvement in service response time to 2.8 hours.
Custom Home Furnishings
Industry Pain Points:In Southeast Asia, the return rate for custom home furnishings is as high as 25%. There is a lot of information to verify before sales, and the after-sales installation process is complex. Non-standardized services can easily lead to wrong deliveries and refunds.
3Win Solution
After taking over the service, the 3Win digital and intelligent full-service team focused on streamlining the service process's key nodes, summarizing the essentials of service, and intensifying training. As a result, the return and refund rate was significantly reduced by 30%.
Apparel/Fast Fashion
Industry Pain Points:Fast fashion brands face challenges due to a large number of SKUs, rapid product launches, and complex knowledge bases. This increases the difficulty of customer service, leads to poor team stability, and results in service satisfaction dropping as low as 50%.
3Win Solution
The team combines an intelligent product knowledge base and smart customer service bots to achieve human-machine collaborative responses. This has led to an improvement in both response speed and service quality, with satisfaction quickly rising to 90%.
Holiday Economy
Industry Pain Points:The Philippines has a dense holiday marketing cycle (e.g., the Christmas season lasts for four months), and traditional BPO companies struggle to support traffic fluctuations that are ten times the norm.
3Win Solution
3Win digital and intelligent full-service team provides flexible and elastic temporary staffing solutions for customers, ensuring smooth service during promotional periods and maintaining leading industry performance indicators across the store.
Home Appliance Industry
Industry Pain Points:There are significant differences in consumer perception in the Southeast Asian market, making it difficult for traditional sales models struggle to break through cultural barriers.
3Win Solution
When 3Win took over the pre-sales business of a well-known TV brand, it refined the sales process, focusing on key nodes such as demand mining, usage scenarios, selling point recommendation, and benefit delivery. Using AI training ground, 3Win conducted specialized training for customer service staff, creating a team of top-notch sales agents. This has resulted in an average delivery performance of over 98% over the years.
Customer Reviews
Southeast Asian E-commerce Company
During a promotion, our store experienced a sudden traffic surge at 3 AM. 3Win smart ticketing system allocated resources within 1 hour, while Thai, Vietnamese, and Indonesian customer service maintained over 98% online availability. This significantly boosted our customer satisfaction and retained clients who might have left due to delayed responses. We’re confident that with 3Win, every future promotion will be a breeze.
European Healthcare Company
As a healthcare data service platform requiring strict GDPR compliance, we prioritize regulatory adherence and response efficiency. 3Win customer service team provides HIPAA/GDPR dual-certified safeguards, with their AI quality inspection system achieving a 99.6% success rate in real-time sensitive word interception. Their service response speed is 40% faster than local German providers, and combined with the team's professional support, our hotline has gained widespread recognition from consumers. Thank you, 3Win!
U.S. Software Company
Our previous efforts in outsourcing customer service fell short in terms of optimization. However, partnering with 3Win changed the game entirely. Their real-time multi-dimensional data dashboard clearly displays key indicators like conversion rates, response times, and NPS, enabling continuous service quality improvements. With 3Win’s support, our team now seamlessly handles hotline, live chat, and email services. Choosing 3Win was the right decision.
Data Security
FAQ
The fully managed service integrates AI intelligent system, professional human team and full-process management, providing a complete solution covering from customer service reception, knowledge management, quality inspection training to data insight. Compared with traditional outsourcing, we achieve a very high intelligent resolution rate through AI technology, and offer real-time data dashboards and in-depth operational analysis.
We support mainstream platforms such as Amazon, Shopee, Lazada, and TikTok Shop. Meanwhile, we can connect with independent websites (such as Shopify/WooCommerce) and social media channels (such as WhatsApp/Instagram). If you have an independent website or a self-built e-commerce platform, you are all supported to integrate our AI products and services.
Provide standard API interfaces and support data integration with Shopify, ERP systems, etc. within 48 hours. All sensitive data is transmitted through AES-256 encryption, in compliance with GDPR and PCI DSS standards.
We adopt a three-layer guarantee mechanism: 1) The dynamic knowledge base is updated automatically every hour. 2) Real-time monitoring of AI conversations by manual quality inspection. 3) Automatic transfer to manual handling in case of disputed scenarios. Currently, the accuracy rate of key issues has reached 98.7%.
Offer exclusive data dashboard that includes over 20 core indicators such as real-time response speed, conversation transition rate, customer satisfaction (CSAT). Support multi-dimensional data drilling and automatic report generation.
Implement the “Three-stage Training System”: 1) Product Knowledge Examination 2) AI Simulation Buyer Test 3) Real Conversation Learning. New customer service staff must pass 100+ scenario tests before starting their position.
Offer flexible solutions: Pricing can be based on hourly rate, number of seats, consultation volume, etc. Compared with traditional outsourcing, it can reduce costs by 40% or more.
The standard online launch cycle is 5 working days, which includes: 1 day for system integration + 2 days for knowledge base configuration + 2 days for testing and verification. In case of emergency, a 72-hour rapid deployment channel can be activated.
We can achieve this through: 1) SOC2 Type II certification; 2) Data isolation storage (optional in AWS/GCP regions); 3) Dynamic permission management; 4) Annual penetration testing. NDAs and DPAs can be signed.
We commit to “zero-risk cooperation”: 1) The first month is a trial period, allowing for unconditional termination; 2) During the contract period, there are five service quality milestones set. Failure to meet the standards will automatically trigger the compensation clause; 3) Seamless handover support will be provided.
Cooperation Process
Contact
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