Global Customer Service Outsourcing With AI Power
3WiN—Livechat Service Hosting offers AI-powered global e-commerce customer service outsourcing. Our unique system integrates data across multiple platforms, manages a centralized knowledge base, and provides intelligent responses, streamlining global customer service. We deliver high-quality Service Hosting services around the clock with a multi-time zone team and a sales-oriented approach
AI-Driven Solutions
Comprehensive
Managed Services
Superior Delivery Quality
Are You Facing These Challenges?
Multilingual Requirements
Challenges in managing multilingual, multi-time zone teams.
High Costs
Rising expenses for hardware, labor, and management, especially for niche languages.
Poor Shopping Experience
Limited service hours lead to missed sales opportunities.
Cultural Gaps
Insufficient market understanding leads to communication issues
Poor Employee Retention
Frequent staff changes disrupt service continuity.
Management Challenges
Managing multiple teams high costs, unclear responsibilities, and increased management complexity
Service Hosting Product
500 + Agents
8 +
Global Centers
60+ Languages Support
Full-Platform Integration
Full Category Support
Comprehensive Solutions
Multilingual Customer Service Team
Smart Assistance Tools
ShoptMate + ShopDesk
Why 3WiN ?
Expert in Cross-Border E-Commerce
Our self-developed 3 WIN system offers unified cross-platform reception, real-time store aggregation, intelligent conversation routing, multi-language translation, and precise product comparisons for guided shopping.
Expert in AI
We are pioneers in applying AI across all aspects of e-commerce customer service management. With national Large Language Model registration , we integrate AI into onboarding, skill enhancement, quality monitoring, service data analysis, product trend analysis.
Expert in E-Commerce
As a Service Hosting company deeply rooted in e-commerce operations and services, established in 2013, we have grown alongside the global e-commerce boom. We are official partners of Alibaba, TikTok, JD.com and other major platforms . As a leader in AI-driven customer service, we cover 40+ industries and 1,000+ categories, serving thousands of clients.
Expert in Service
We empower clients across various industries to achieve success. . We have served sectors such as apparel, food, daily goods, beauty, education, and healthcare. Our efforts have driven sales growth, improved customer satisfaction, built top-tier customer service teams, and enhanced brand competitiveness. We have repeatedly helped clients achieve monthly GMVs exceeding $27 million USD per store.
