At 3WiN, we are committed to safeguarding the personal information of our users. This privacy policy outlines our practices regarding the collection, use, and processing of personal data related to the products and services provided by 3WiN. We prioritize the privacy rights of our users and strive to ensure that they are informed about how their data is handled through our website, https://www.3win.ai, and our mobile application.We adhere to stringent security measures to ensure that any personal data submitted by users of our website and mobile app is protected to the highest standards. By accepting the terms and conditions associated with any of 3WiN's services or opting to use or purchase any of our products, users agree to comply with our Privacy Policy.3WiN also offers real-time communication tools designed for website owners looking to engage with their visitors effectively. These services provide website owners with valuable insights about their visitors and deliver relevant information about user engagement. Our commitment to privacy extends to all visitors of our website, as we utilize our own products in our interactions.
3WiN collects personal information and other relevant data from users to facilitate the registration process and provide access to its services and products. During the registration process on the website, https://www.3win.ai/, users are required to provide specific details, including their first name, last name, company name, address, website URL, email address, and credit/payment card information if they choose to continue using services beyond the initial14-day free trial. If a user does not opt to continue after the trial period, no credit/payment card information is necessary.
Additionally, certain user data such as IP address, domain, browser type, and operating system type may be automatically collected when users visit the website. Upon contacting support, users may be asked to provide similar information as that submitted during registration.
The personal data shared in correspondence will be used solely to respond to user inquiries or to provide relevant information. The information provided enables enhanced customer service, allowing users to access their statistics, track e-commerce activities, set goals, monitor performance, manage chat queues, check availability, and evaluate customer satisfaction through chats and chat logs, as well as view chat agents and visitors interacting with their services.
Users have the option to provide third-party personal data. The information we may collect includes the name and email address of the third party to facilitate the addition of agents to your account. This information will be used solely for this purpose and will not be utilized for any other reason.
Your personal information is not sold to third parties.
The collection of personal data and other user information serves the primary purpose of enhancing and improving our services and products. By focusing on continuous development, we aim to provide a more user-friendly and efficient experience that meets and exceeds your expectations.
We are committed to protecting your privacy. Therefore, user information will only be disclosed to third parties in the following circumstances:
1. Legal Obligations: If required by law, such as in response to a subpoena or similar legal process.
2. Protection of Rights: When we believe it is necessary to protect our rights, your safety, or the safety of others.
3. Fraud Investigation: To investigate fraudulent activities or respond to government inquiries.
4. Security Measures: To maintain the security of our services and defend against claims from third parties.
Additionally, user information may be utilized in cases of violations of our terms of service, misuse of funds, or to take action against unlawful activities.
Importantly, 3WiN does not share any personal data or information with third parties for marketing purposes.
In the course of utilizing the services or products offered by 3WiN, cookies may be employed. Cookies are small data files transmitted from our server and stored on the user's device, facilitating the automatic identification of users when they access our services.These files may contain an anonymous unique identifier and are sent to your browser from our website. The primary purpose of utilizing cookies is to collect information that assists in enhancing and optimizing our services.Users have the ability to manage their cookie preferences through their browser settings. It is possible to configure the browser to refuse all cookies or to receive notifications when a cookie is being sent. Most browsers provide a “Help” feature that offers detailed instructions on how to accept or disable cookies and how to be alerted upon the receipt of new cookies.Please be advised that declining cookies may restrict access to certain features of our services. Consequently, we recommend that users keep cookies enabled to ensure an optimal experience.
We may periodically extend an invitation for you to participate in a survey within the 3WiN application. Should you choose to participate, we will request your name and email address. Please be advised that participation in these surveys is entirely voluntary, and you have the discretion to determine whether or not to disclose this information.
Our platform employs state-of-the-art technical safety measures designed to safeguard the data you provide against loss, destruction, misuse, unauthorized access, or disclosure. We implement robust security protocols and technologies that are tailored to ensure the highest level of protection for user data. Access to this information is strictly limited to the user or an authorized individual designated by the user, contingent upon the granting of appropriate access rights. Users have the authority to manage access to the application by choosing either to allow access to all or to restrict it to specific IP addresses.
The security of your personal data is a top priority for us. We adhere to established industry standards to protect the information submitted to us, both during its transmission and after it has been received. It is important to acknowledge that while we strive for the highest security measures, no method of transmission over the Internet or electronic storage can be deemed completely secure. Therefore, we cannot guarantee absolute security.
We are dedicated to continually updating and enhancing our data protection systems to address emerging threats. However, it is crucial to understand that no data transmission over the Internet can ensure complete safety.
We reserve the right to update this privacy statement to reflect changes in our information practices. In the event of any material changes, we will notify you via email (sent to the address specified in your account) or through a notice on this site prior to the changes taking effect. We encourage you to periodically review this page to stay informed about our latest privacy practices.
Our website may include links to third-party websites that are not under our ownership or control. We want to emphasize that we cannot be held responsible for the privacy practices or content of these external sites.We advise you to remain vigilant when navigating away from our site and to carefully review the privacy policies of any website that collects personal information. Please be aware that this privacy policy is exclusively applicable to the data collected through our website
If you have any questions or concerns regarding our terms and conditions, please do not hesitate to reach out to us at the following email address:3win@3win.ai.
