3WIN

Start for free

Improve your team's service capabilities
and minimize unproductive tasks

AI-Driven Shopdesk: Elevating Customer Satisfaction with Quick Responses and Emotional Interaction

7.4

%

Reduction in financial losses

3.01

%

Reduction in cart abandonment

5.8

%

Increase in sales

Manage All Your Shops on One Platform

Easily authorize multiple channels and shops with one click for seamless operations. Shopdesk offers real-time access to details, enabling quick responses to messages, emails, and order inquiries without the hassle of logging into each platform or juggling multiple web pages.

AI-Chatbot

Make the most of AI to improve your customer service experience by automating responses to both pre-sales and post-sales questions. Offering 24/7 support means your customers can get help whenever they need it, which significantly enhances their satisfaction.

Automated Customer Routing to Agents

Efficiently route customers to the appropriate support teams based on their platform, site, or store, streamlining management processes. This enables effective customer segmentation for more tailored service delivery.
Support multi-condition routing combinations, including:
  • Channel
  • Membership level
  • Product type

Reports and Data Analysis

Create customizable reports to analyze consumer feedback, providing flexible views of various issues. Visualize dashboards that consolidate operational data from all channels, allowing for a comprehensive overview. Analyze business metrics, evaluate customer service workloads, and enable real-time management monitoring to facilitate informed decision-making.

Smart order follow-up

Improve order conversion at every stage of the process:
  • Pre-Sales: AI-powered product recommendations, order creation, and payment reminders.
  • On-Sales: Real-time order tracking, logistics updates, and payment reminders.
  • After-Sales: Intelligent recovery of abandoned orders and proactive management of negative reviews.

Pending Ticket Notifications

The system intelligently assesses ticket priorities, marking the most critical ones for immediate attention. While AI manages routine tasks, human agents are available to intervene as necessary, ensuring a seamless and professional service experience.

One-click translation

Facilitate cross-cultural communication effortlessly with one-click translation. Enjoy precise responses and fluid interactions across different languages.

Knowledge Base

A self-learning system that quickly adapts to:
  • Product Knowledge
  • Logistics Information
  • Rules and Regulations
  • FAQs
Quick to install and integrate, ensuring a secure and reliable resource.