ShopMate Intelligent Shopping Assistant
Conversation AI-Powered Sales Engine - Turn Every Visitor Into An Oppotunity
- 7x24 AI Customer Service
- Supports Multiple Languages Globally
- Omnichannel Coverage
- In-Depth User Analytics
- Intelligent Shopping Expert Recommendations
- Product Knowledge Base
No credit card required
24 / 7 AI Customer Service
Automated, round-the-clock responses in English, French, German, Japanese, Spanish, and more. Seamlessly covers websites, social media, and other channels.
Product Knowledge Base
Integrates product details, auto-enriches descriptions, and suggests usage scenarios. Upload FAQs and manage the knowledge base independently to enhance service quality.
Intelligent Shopping Expert Recommendations
Intelligent Q&A
Leverages advanced LLM to understand explicit and implicit customer needs with 92% accuracy.
Intelligent Recommendations
AI identifies customer intent, suggests optimal products, and boosts sales conversions by 37%
Intelligent Comparison
AI curates product options, compares features, and helps customers make informed decisions
Supported Authorized Channels，Independent E-commerce Websites, E-commerce Platforms, Social Media, Email (Channel Authorization in Progress)
Cross-Lingual Recognition and Response
Customized Robot Responses
Omnichannel Intelligent Response
AI-Powered Support for All Scenarios
Industry Pain Points
Customer service costs exceed 25%
Delayed response across time zones
Multilingual team management challenges
Over 60% of inquiries are repetitive
ShopMate Solution
- 75% Labor Cost Reduction Automated AI handles inquiries efficiently
- 24/7 Millisecond Response: Supports global time zones
- Real-Time Translation: 47 major languages covered
- 92%+ Accuracy: Self-learning knowledge base ensures precise answers
Multi-Channel
Multi-Store Integration
Facilitates omni-channel store integration and allows for the integration of multiple stores within the same channel
Independent E-commerce Websites, E-commerce Platforms, Social Media, Email (Channel Authorization in Progress)
Shopify
Comprehensive e-commerce solution, quickly build online stores
WooCommerce
WordPress plugin, free to expand, rich themes
Squarespace
Outstanding visual design, user-friendly, great for branding
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Instant messaging app with end-to-end encryption, widely used for personal and business communication
Social e-commerce, visual marketing, product showcase
Support Gmail, Outlook, Yahoo Mail,key for customer relations and service
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Cross-Lingual Recognition
Multi-Turn Conversation Support
The AI supports global languages, automatically translating responses based on the customer's language. It also understands context, enabling seamless multi-turn conversations.
QA Knowledge Base
Quickly addresses consumers’ inquiries by retrieving information on product parameters, attributes, policies, and more
Intelligent Shopping Expert Recommendations
Product Recommendations – Automatically suggests tailored products based on buyer needs
Product Comparisons
Shopmate automatically summarizes the differences between products to assist buyers in making decisions, providing a clear and concise product comparison table.
Why Choose Shopmate?
Intelligent Engine Architecture
Employs a multi-modal AI model (GPT-4 + proprietary product recommendation algorithm)
Handles 10 million+ daily session requests
99.99% system availability guarantee
Industry Experience
Our proprietary recommendation algorithm, built on years of experience in the customer service industry, is specifically optimized for e-commerce pre-sales recommendation scenarios.
Service Advantages
Backed by a global network of professional service teams, we deliver fast, localized support to resolve customer issues efficiently.
User Testimonial
James
COO of a Southeast Asian Home Furnishing Brand
“The AI shopping assistant has been a game-changer for us, solving the challenge of providing customer service in less common languages! Conversion rates for German and French inquiries have surged by 40%, while labor costs have been slashed by 60%. Now, our team can focus on refining our products instead of burning the midnight oil responding to messages.”
User Case
Business
Independent e-commerce seller of affordable luxury women's fashion
Problem
Vera Boutique, targeting the European and American markets, faced significant order losses due to time zone differences and multilingual support issues. Spanish-speaking customer inquiries experienced response delays of over 6 hours, nighttime staffing costs were high, and the conversion rate for inquiries in less common languages was only 18%.
Solution
After integrating the Shopmate AI Shopping Assistant, the system offered real-time translation support for English, Spanish, French, and Italian. Nighttime inquiries were automatically handled by the AI, handling common questions such as size recommendations and return/exchange policies.
Results
The multilingual inquiry conversion rate increased to 58%, and nighttime orders rose from 12% to 34% of total sales.
Customer service team labor costs decreased by 30%, and user satisfaction scores reached 4.8/5.
Founder’s Feedback: “AI is not just customer service; it’s our ’24/7 global sales consultant’!”