Terms & Conditions
Welcome to and thank you for using the 3win website (https://www.3win.ai/, hereinafter referred to as the “Website”) and its services. Your use of the Website and services is subject to the following terms and conditions. By accessing or using the Website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree to any part of these Terms & Conditions, please do not continue to use the Website and services.
1. Account Registration and Use
1.1. You must have the corresponding civil capacity to register and use the Website and services. If you do not have this capacity, you and your guardian shall bear all consequences arising therefrom.
1.2. You can register an account through any method supported by the Website. You are responsible for providing true, accurate, and complete registration information, and for updating it in a timely manner to ensure its validity.
1.3. Upon successful registration, you will receive an account. The username and password for this account will be set and kept by you. You may not transfer, lend, or authorize others to use your account. If any unauthorized use is discovered, you must notify us immediately. We shall not be liable for any losses resulting from improper account storage.
1.4. We reserve the right to refuse or cancel the registration of duplicate accounts for security or other reasonable reasons.
2. Service Usage Specifications
2.1. You may only use the Website and services for lawful purposes.
2.2. You shall not provide your account information to others for joint use.
2.3. You are responsible for updating your registration information in a timely manner.
2.4. When using the Website and services, you undertake not to engage in the following:
(a) Publishing content that violates the laws and regulations of China and your location.
(b) Creating, copying, publishing, or disseminating any illegal, harmful, or infringing information, including but not limited to politically sensitive, violence-inciting, or pornographic content.
(c) Using the Website and services to infringe upon the reputation, privacy, intellectual property, or other legitimate rights and interests of others.
(d) Spreading computer viruses or other malicious programs.
(e) Interfering with or disrupting the normal operation of the Website and services.
(f) Unauthorized access to or attempts to access the source code or other confidential information of the Website and services.
(g) Using unauthorized plug-ins or exploiting vulnerabilities to obtain improper benefits.
(h) Other behaviors that violate laws, regulations, or these Terms & Conditions.
2.5. Regarding AI customer service solutions and customer service outsourcing services, you must not upload, transmit, or process any data that infringes upon the intellectual property rights, trade secrets, or other legitimate rights and interests of third parties. You are responsible for the legality and security of the data you use.
2.6. You understand and agree that we have the right to store, analyze, and use the data generated during your use of the services, under the premise of complying with relevant laws, regulations, and our Privacy Policy, to improve our service quality.
3. Service Content
This Website primarily provides AI customer service solutions and customer service outsourcing services for businesses and independent store owners. The specific service content is subject to the information published on this Website or any separate agreements you enter into with us.
4. Our Rights and Obligations
4.1. We will strive to provide you with services in accordance with these Terms & Conditions and continuously improve the quality of our services.
4.2. We have the right to update and adjust the service content, functions, and related rules at any time according to business development needs, and will publish these on the Website.
4.3. We have the right to place commercial advertisements or other commercial information on the Website.
4.4. Some services on this Website may be provided by third parties, who will bear the corresponding responsibilities for such services.
4.5. We may change the operating entity of this Website as needed for operations and will publish a notice on the Website.
4.6. We may currently provide free services but reserve the right to charge fees in the future, with prior notice or announcement.
4.7. To provide better services, we may analyze your usage data, but will comply with relevant laws, regulations, and our Privacy Policy.
5. Limitation of Liability
We shall not be liable for service interruption or anomalies caused by the following situations:
5.1. System maintenance or upgrades.
5.2. Telecommunications equipment failure.
5.3. Force majeure events, such as natural disasters, wars, terrorist attacks, etc.
5.4. Your improper operation or use of the services in a manner not approved by us.
5.5. Hacker attacks, technical adjustments, or other reasons not attributable to us.
5.6. Regarding AI customer service solutions and customer service outsourcing services, we will endeavor to ensure the stability and accuracy of the services but shall not be liable for service defects caused by technical limitations or external factors. You should bear the risks that may arise from using the services.
6. Privacy Policy
We value the protection of your personal information. Our Privacy Policy (please refer to [Insert Link to Your Privacy Policy Here]) details how we collect, use, store, and protect your personal information. You agree to comply with our Privacy Policy.
7. Intellectual Property Rights
All content on this Website and services, including but not limited to text, images, trademarks, logos, audio, video, and software, is protected by law. Without our written authorization or that of the relevant rights holders, you may not copy, modify, disseminate, sell, reverse engineer, or engage in other infringing acts in any way.
When using our AI customer service solutions or customer service outsourcing services, you must not use any content that infringes upon the intellectual property rights of third parties.
8. Breach of Contract
If you violate these Terms & Conditions or relevant laws and regulations, we have the right to take measures including but not limited to suspending or terminating services and publicly announcing the results. You shall compensate us for any losses caused by your breach.
9. Service Termination
We have the right to terminate the provision of services to you without any liability in the following circumstances:
9.1. You have violated the provisions of these Terms & Conditions.
9.2. Changes in laws, regulations, or policies.
9.3. Significant adjustments to the business of this Website.
Upon termination of service, unless otherwise provided by law, we will not retain your account information and data. You should back up your important data yourself.
10. Governing Law and Dispute Resolution
The interpretation, execution, and dispute resolution of these Terms & Conditions shall be governed by the laws of the People’s Republic of China. Any dispute arising from or related to these Terms & Conditions shall first be resolved through friendly negotiation.
11. Notifications
All notices sent to you can be delivered via email, Website announcements, or the contact information you provided during registration. You are responsible for ensuring the accuracy of your contact information and updating it in a timely manner.
12. Other
The headings in these Terms & Conditions are for convenience only and do not affect the interpretation of the terms.
If any part of these Terms & Conditions is found to be invalid or unenforceable, the validity of the remaining provisions shall not be affected.
13. Contact Us
If you have any questions about these Terms & Conditions or need to contact us, please do so through the following methods:
- Online Chat: You can find our online chat on our Contact Us page.
- Email: 3win@3win.ai
- Address: 60 PAYA LEBAR ROAD ,#11-53 ,PAYA LEBAR SQUARE,SINGAPORE (409051)