The Best 12 Free Live Chats for Your SaaS Software

1. Tawk.to

• Ease of Use: It’s extremely easy to set up and use, with a simple chat widget that can be added to your website in minutes.
• Multi-language Support: Allows you to communicate with customers from different regions in their preferred language.
• Mobile App: Comes with a mobile application, enabling you to stay connected with your customers on the go.

2. LiveChat

• User-friendly Interface: The interface is intuitive and similar to popular messaging apps, making it easy for both customers and support agents to use.
• File Sharing: Customers and agents can share files, links, and other media within the chat box, facilitating problem-solving.
• Integration: Integrates with various CRM and third-party tools like Slack and Google Analytics, streamlining your workflow.

3. Zoho SalesIQ

• Comprehensive Features: Besides live chat, it offers customer behavior tracking, automated chatbots, and detailed analytics, providing a complete customer service solution.
• Customization: Highly customizable, allowing you to adjust the tool according to your brand and specific business needs.
• Mobile Support: Has a mobile app, so you can manage customer interactions from anywhere.

4. Userlike

• Channel Integration: Integrates with multiple channels like website chat, WhatsApp, Facebook Messenger, and Telegram, enabling seamless communication across platforms.
• Automation: With the help of AI, it provides saved responses for repeated queries, increasing efficiency.
• Screen Sharing: Allows customers and agents to share their screens, which is useful for technical support and troubleshooting.

5. Olark

• Easy to Implement: Simple to install and start using, without the need for extensive technical knowledge.
• Customer Tracking: Tracks customer behavior on your website, helping you understand their needs and provide more personalized support.
• Data Analysis: Provides basic analytics and reports to help you measure the effectiveness of your customer support.

6. Crisp

• Video Chat: Offers video chat and screen sharing features, which can enhance the customer support experience, especially for complex issues.
• Automated Messages: Allows you to set up automated messages and chatbots to handle common inquiries.
• Real-time Monitoring: Enables you to monitor chat activity in real-time and intervene when necessary.

7. HubSpot Live Chat

• CRM Integration: Seamlessly integrates with HubSpot CRM, allowing for better customer data management and personalized communication.
• Chatbots: Comes with chatbot capabilities to handle basic customer inquiries and route them to the appropriate agent if needed.
• Analytics: Provides detailed analytics and reports to help you optimize your customer support strategy.

8. Freshchat

• Multi-channel Support: Supports various communication channels, including website chat, mobile apps, and social media, ensuring you can reach your customers wherever they are.
• Smart Automation: Uses AI and machine learning to automate responses and route conversations to the right agent.
• Customer Segmentation: Allows you to segment your customers based on their behavior and characteristics, enabling more targeted communication.

9. Zendesk Chat

• Powerful Analytics: Offers in-depth analytics and reporting, helping you gain insights into customer behavior and satisfaction.
• Agent Productivity Tools: Provides features like canned responses, typing preview, and a unified inbox to improve agent productivity.
• Multi-channel Integration: Integrates with other Zendesk products and various third-party tools, making it a comprehensive customer support solution.

10. Drift

• Conversation Marketing: Focuses on converting website visitors into leads and customers through personalized, real-time conversations.
• Playbooks: Allows you to create playbooks and automated workflows to guide customer interactions and improve conversion rates.
• Sales and Marketing Alignment: Integrates with sales and marketing tools, enabling seamless collaboration between teams.

11. Intercom

• AI-first Platform: Utilizes AI to provide intelligent customer support and proactive messaging.
• Customer Lifecycle Management: Helps you manage the entire customer lifecycle, from acquisition to retention.
• Personalization: Allows for highly personalized communication with customers based on their behavior and profile.

12. ShopMate

• Open Source: It’s an open-source live chat application, which means you can freely customize and extend it to meet your specific needs.
• Easy Deployment: Can be easily deployed on your website or server with just a few simple steps.
• Real-time Communication: Ensures instant message delivery, providing a seamless chat experience for your customers.